OFR Operations and Customer Service Specialist (In Agadir city)

GLAV-191083 Agadir, Sous-Massa-Draa, Morocco Full-time Hours/week 40 Global Forwarding, Freight DHL Logistics Morocco S.A. Permanent JOB DESCRIPTION

OFR Operations and Customer Service Specialist (In Agadir city)

DHL Global Forwarding has an opening for OFR Operations and Customer Service Specialist (In Agadir city) in Morocco. In this specific position you will have the primary duty to achieve personal target according to budget and to achieve high KPI score necessary for payout. Under supervision support field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic region, product line or market segment in line with business strategy, financial objectives, Group guidelines and policies

Join us in connecting people and improving lives!

In this OFR Operations and Customer Service Specialist (In Agadir city) position

You will have to ensure that shipment adheres to customs regulation of Morocco You will have to send BL instruction to shipping line and check if all information’s in the bill of loading are correct You will coordinate with our broker to handle customs formalities, fill all cost to our internal system, ensure that collection of containers from shipping line depot You will be supervising transport and verifying document, coordinate daily operation and movement of goods including hazardous cargo. You will have to prepare all document required on timely and accurate manner for shipping activities and identify appropriate transport mode in assistance with customer You will have to deliver all document on time to customer , broker, shipping line and trucker You will have to maintain optimal level of customer satisfaction, ensure and control file result (GP, cost, revenue) You will have to ensure that container is unstuffing and returned to the shipping line depot You will have to coordinate daily operation and movement of goods including hazardous cargo You will have the responsibility and authority to approve or reject non-conforming freight, containers, check if all information’s in the bill of loading are correct, Organize pick up and delivery to customer (e.g. Reefer booking) You will have to monitors and controls outbound and inbound cold chain process (escalation point for central monitoring team) You will have to handle operationally escalated issues by being contacted by global services centers (e.g. Monitoring Team) You will have to provide Temperature Management Solutions Team – Central Team with information for Life Track SOP and PMR creation

Now, here’s what we need from you

2-4 Years of experiences on the same position handling also Perishables, Bulk Liquids & Industrial Projects, good negotiations skills Bachelor’s Degree or equivalent experience/qualification Fluent English Fluent Arabic Fluent French Ability to work in a team environment Ability to work within time constraints. Ability to work under extreme pressure Creativity and problem-solving capabilities Familiarity with Moroccan Market rules regulations (Customs – Carriers – Public Authorities …), best practices and performance standards

We offer:

Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. Possible further career development Competitive salary
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
The largest global network with more than ~30,000 passionate employees

The most

efficient processes and fastest response times

The

best solutions and best customer service

Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

33Across

host description