Job Description

Roles & Responsibilities

Who are we?  Customer Advisor (M/F) - Technical Support - CANADIAN market - Agadir - French / English

Concentrix is ​​an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative and innovative environment.

Your mission as a Technical Customer Advisor

As a Technical Customer Advisor, you will play a key role in:

• Responding accurately to customer requests in the Canadian market during the time slot of 2pm to 2am (local time).

• Handling incoming calls to answer questions and resolve technical issues, while ensuring rigorous follow-up.

• R effectively solves technical problems: analysis of customer needs, identification of suitable solutions, and support in the resolution.

• D demonstrating advanced technical aptitude: use of tools and technologies to understand and solve complex situations.

What we offer you

At Concentrix, we value our talent and offer unique benefits:

• Attractive remuneration with additional bonuses:

• Language bonus dedicated to our multilingual Game-Changers.

• Regularity bonus from the 12th month and motivating performance bonuses.

• First special A d El Adha.

• Exceptional employee benefits:

• Advantageous health insurance and supplementary retirement benefits after one year.

• Free access to our gym.

• Transport provided for a safe journey to the workplace.

• Ongoing training to develop your skills and acquire new knowledge tailored to the position.

• A dynamic work environment with activities and gifts throughout the year.

The profile of our Game-Changers

We are looking for talented individuals who:

• They are perfectly fluent in French and English, both written and spoken.

• Available to work between 2 PM and 2 AM (local time)

• Possesses excellent communication skills: clarity, pedagogy, patience, with the ability to explain technical solutions simply

• Possesses good technical skills: understanding of digital tools and technical systems, with a curiosity to learn quickly

• They are organized, autonomous, proactive, and capable of effectively managing priorities even under pressure.