Job description
Job :
Your main mission will be to lead and optimize the After-Sales Service activity. In this role, you will contribute to strengthening customer loyalty, improving repair and maintenance processes, and managing technical teams to ensure a service level that meets the highest quality standards.
As the Automotive After-Sales Manager, your main responsibilities will be:
- To lead and supervise all after-sales service activities (workshop, reception, spare parts, warranty).
- To guarantee the quality of services and a high level of customer satisfaction.
- To manage, motivate, and develop technical and administrative teams.
- To define, monitor, and analyze performance indicators (After-Sales KPIs).
- To manage relations with the manufacturer and ensure compliance with standards, procedures, and quality requirements.
Required profile :
Education:
- State Engineering degree in mechanical engineering or equivalent.
- Minimum of 4 years of experience in a similar role.
Skills:
- Strong managerial skills and proven leadership.
- Strong customer focus, analytical skills, and organizational skills.
- Proficiency in French, both spoken and written; English is an advantage.