Job Description
Roles & Responsibilities
Who are we? Concentrix is an international company with operations in over 70 countries. Specialists in improving customer experience and optimizing third-party processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.
Your mission as a Customer Advisor:
Your main role will be to be our clients' privileged point of contact. Your missions will be:
- Accompany prospects and clients in resolving problems or providing information.
- Actively contribute to promoting our brand image and developing customer satisfaction.
- Effectively manage complaints.
- Be an ambassador for customer satisfaction!
At Concentrix, we prioritize valuing our talent. Here are the unique benefits we offer to recognize your contribution:
- Remuneration and benefits:
- Language bonus for multilingual profiles
- Performance bonuses
- Regularity bonus from the 12th month
- Special Eid al-Adha bonus
- Flexible hours with the possibility of remote work after integration
- Free access to the gym
- Transport provided
- Social benefits:
- Advantageous health insurance + CNSS/AMO
- Complementary pension after one year
- Optimal working conditions:
- Initial and continuous training.
- A work environment that values quality of work life.
- Opportunities for professional development.
Desired Candidate Profile
- Mastery of the Spanish language, written and spoken
- Good knowledge of computer tools
- Good knowledge of the Retail sector, ideally in cosmetics
- Customer service orientation
- Active listening, empathy, friendliness
- Analytical mind
- Ability to identify and anticipate
- Come learn, thrive, and contribute to the success of the teams by leveraging your commercial sense and perseverance!
Our recruitment process:
- Telephone pre-qualification: an initial discussion with a member of the recruitment team to validate the prerequisites for the position.
- In person:
- Collective presentation, answers to your questions and written tests (French and IT)
- Individual interview (30 minutes): an in-depth discussion with a member of our recruitment team to validate your skills and align your ambitions with our culture.