Job description

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At Otis, we move billions of people every day!

How? Through our talented Team of more than 72,000 employees, who are passionate about what we do and what’s next.

From our foundation of excellent products (escalators, elevators and moving walkways), to our next chapter of digital transformation, this is a great time to join our Company!

Role Overview:

We are seeking a highly skilled and motivated EMEA Service logistics Manager / Morocco BP to join our team.

This professional will lead the end-to-end logistics and warehouse operations across Spare Parts and NE in Morocco. Own import flows, warehouse and parts handling governance, distribution to branches and job sites, inventory accuracy, E&O reduction, and compliance, while optimizing cost, service, and safety performance.

To be the single point of contact for all field-relevant supply chain topics within the Operating Unit , translating EMEA SC strategy into local execution, managing non-catalogue sourcing, supporting savings delivery, and ensuring GBS performs its Source-to-Pay obligations , so that internal customers receive a consistent, professional, and compliant supply chain service within a healthy standard working week.

On a typical day you will:

1) LOGISTICS

a) Warehouse Management

• Supervise daily warehouse operations for spare parts, including receiving, put-away, picking, packing, and dispatch to branches.
• Ensure inventory accuracy through robust cycle counting, adjustments, and reconciliation.
• Maintain and execute SOPs & SLAs for receiving, storage, and delivery; enforce HSE standards.
• Monitor E&O (Excess & Obsolete) and lead the E&O action plan to reduce exposure.
• Review and propose safety stock levels to protect service while minimizing working capital.
• Conduct root cause analysis for reported failures (delivery errors, stock discrepancies, damages) and implement corrective actions.
• Manage warehouses team with focus on receiving/input coordination, storage, kitting/staging, and dispatch.
• Supervise the coordination of deliveries of Service & NE to sites & to job sites in alignment with project schedules and site readiness.
• Drive containers planning & forecasting to align inbound flows with project milestones.

b) Imports Flow Management (Freight & Customs)

• Coordinate end-to-end freight (ocean/air/road/parcel) and customs clearance activities; ensure compliance with trade and customs regulations.
• Minimize demurrage/detention and optimize document accuracy (HS codes, Incoterms, invoices, packing lists).
• Execute freight & mode optimization based on cost, lead time, and criticality.
• Monitor carrier performance, safety, and SLA adherence; resolve escalations and major/unprecedented issues promptly.

c) Governance & Vendor Management

• Own Logistics contract governance and performance reviews; ensure strict execution of SOPs & SLAs.
• Oversee invoices governance, ensuring accuracy, approvals, and timely dispute resolution.
• Maintain the Logistics Vendor Master and Vendor Classification; ensure data quality and compliance.
• Conduct logistics spend review & allocation correction; recommend cost-down opportunities and route-to-market changes.

d) Planning, Performance & Financials

• Run Monthly performance reviews; publish KPIs and action plans.
• Build financial forecasting (based on received cargo and planned flows) and provide pricing estimation to Commercial.
• Lead major projects and continuous improvement initiatives (process, digital, layout, safety).
• Ensure full compliance with HSE, customs, and trade requirements.

• Serve as the single SC point of contact for all OU and country leadership, field operations, and internal customers
• Manage all incoming SC queries through the Service Now platform, directing to the correct EMEA or Global Category Lead, or managing directly where appropriate
• Represent the OU in SC governance forums, OU leadership meetings or internal meetings where SC topics are on the agenda
• Provide regular communication to internal customers on SC strategy, policy changes, new tools, and savings initiatives
• Manage change across the OU, supporting deployment of new SC processes, catalogue expansions and system changes

• Lead all non-catalogue sourcing activity in the OU including local RFQs, supplier selection and competitive procurement
• Manage local supplier onboarding, PR to PO processing, contract loading, and system setup
• Negotiate and execute local contracts, Local Term Agreements, and country-specific agreements in the local language where required
• Manage deviation price negotiations for non-standard parts and services
• Maintain local supplier relationships through regular review meetings and performance tracking
• Support the transition of non-catalogue spend to catalogue, targeting 80% catalogued spend as the OU

c) Strategic Relationship Management (OU BP)

• Planning, implementation, tracking and reporting by country/region
• Ownership and execution of strategy at OU and country level (TBC)
• PSR booking and loading at local BP level
• Monthly OU scorecard, non-catalogue KPIs, root cause, corrective action
• Track FRS non-catalogue KPIs assist with FRS/catalogue deployment

c) Sourcing Governance and Sourcing

• Supplier / contract execution, facilitation, pipeline, sourcing calendar, coordination (Regional BP)
• Review of Sourcing Review Board (SRB) sourcing events, sourcing decision and approval
• Non-SRB sourcing events below (TBC) threshold, BP or Local CM decides

d) Supplier Performance Management

• Supplier delivery management, first SC escalation after Operations query or (Add further)
• Change Notification (CN) management at regional and local level
• Annual standard price validation, escalate discrepancies to CM

• Provide oversight of GBS (Genpact) resources performing Source-to-Pay transactions within the OU, monitoring KPIs and ensuring SLA compliance
• Escalate GBS performance failures through the formal Genpact escalation process, not absorbing GBS work as a default response to underperformance
• Support GBS with context and supplier information required for transaction processing
• Where GBS is not yet deployed in a market, document the gap formally and escalate to the EMEA OU BP Team Leader and VP for a resource decision, this is not a default BP responsibility

• Provide OU and country operational data, volume forecasts, and local supplier intelligence to Category Management teams
• Support EMEA and Global Category Sourcing Teams regarding EMEA-wide agreements and opportunities
• Collaborate with Category Teams to convert non-catalogue purchases into standard catalogues
• Provide local feedback on category strategy, representing OU requirements in category reviews
• Assist with FRS and catalogue testing, deployment, and change management

3-Required Qualifications & Experience

• Bachelor’s degree in Supply Chain, Logistics is preferred, Business, or related field
• BA or BS degree with 5+ years supply chain or procurement experience + Logistics.
• Languages: French and English required (both); additional languages are a plus.

• Minimum 4 years’ experience in logistics, inventory Management, freight procurement, and customs coordination managing 3PL/4PL is a plus (elevators/industrial manufacturing experience preferred).
• Demonstrated experience in non-catalogue or indirect procurement, local sourcing, and supplier relationship management
• Proven ability to manage cross-functional stakeholder relationships and align competing priorities
• Experience operating in a matrix organisation, managing multiple reporting lines and priorities simultaneously
• Track record of delivering savings through structured negotiation and spend management
• Experience with ERP systems (JDE preferred) and procurement tools (K2, Service Now)
• Proficiency in Microsoft Excel, PowerPoint, and Access for reporting and analysis

What You Will Need to be Successful:

• Experience working across multiple countries or OU geographies
• Familiarity with the EMEA regulatory environment including EU Working Time Directive and local labour law requirements
• Experience managing GBS or outsourced transactional teams

What can we offer you?

• The chance to work for an industry leading company and a global brand.
• A culture that encourages innovation and appreciates our talent is the key to our success.
• Competitive compensation package.
• Growth opportunities in a multinational environment.

#buildwhatsnext

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [اضغط هنا لمشاهدة البريد اﻹلكتروني].

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