Job Description

Roles & Responsibilities

The Receptionist is in charge of receiving hotel calls, whether internal or external. He/She manages wake-up calls and ensures the follow-up of guest faxes within the hotel. He/She must perfectly know the opening and closing hours of the different points of sale as well as the type of service offered by each respective service. He/She is under the responsibility of the supervision of his/her service: Supervisor and Manager.

The receptionist must demonstrate a very good team spirit, have an excellent presentation, have good diction and good interpersonal skills to meet the expectations of a high-end clientele.

The Receptionist must also have good computer skills, as he/she will be required to use different software such as Word, Excel, Internet and Opera.

ESSENTIAL FUNCTIONS:

1. Provide guests with a pleasant, efficient, and professional service in accordance with Four Seasons standards.

2. Respond to all calls in a pleasant manner using the name of the internal or external client, and connect them to the desired extension according to their request.

3. Make and follow up on wake-up calls for hotel guests.

4. Manage Do Not Disturb requests, busy extensions, call transfers, holds, calls on hold, Diverts (transferring calls from one room to another), COS, NCOS7 and connections to voicemail.

5. Know how to organize a conference call.

6. Coordinate special telephone requests for guests, whether in their room or in a meeting room.

7. Assist guests with their local, national, or international calls.

8. Bill guests in meeting rooms for telephone lines, fax, and internet access openings.

9. Act in case of an emergency or security situation in the hotel.

10. Inform a supervisor or manager of guest complaints and comments and make appropriate efforts.

11. Provide support for the integration and training of new employees and assist them in their tasks.

SECONDARY FUNCTIONS:

1. Provide general information to all callers and familiarize yourself with hotel services, operating hours, daily activities, special functions, etc.

2. Report and file all telephone problems and maintenance issues.

3. Assist the department head in reconciling monthly invoices.

4. Maintain telephone equipment in good working order.

Desired Candidate Profile

Le/la Standardiste doit faire preuve d un tr s bon esprit d quipe, avoir une excellente pr sentation, avoir une bonne locution et de bonnes comp tences relationnelles pour correspondre aux attentes d une client le haut de gamme. Le/la Standardiste doit galement poss der de bonnes comp tences informatiques, puisqu il/elle est amen (e) utiliser diff rents logiciels tels que Word, Excel, Internet et Opera.