Job Description
Roles & Responsibilities
YOUR ROLE
As Credit and Collections Manager, you will lead the credit policy and collection activities to control customer risk, secure outstanding balances, and optimize the company's cash flow. You will oversee customer creditworthiness assessments, receivables monitoring, dispute and litigation management, and related reporting.
You will work closely with the sales, operations, and finance teams to ensure compliance with the Group's credit policy and improve the company's financial performance. You will also be responsible for the management, development, and skills enhancement of the Credit and Collections team.
WHAT YOU ARE GOING TO DO
Supervise the opening of customer accounts and ensure that customer data is kept up to date in the system, in consultation with the Product and Function Managers and the Country Manager.
Manage the blocking and unblocking of customer accounts in the information system in accordance with the CEVA Group's credit policy.
Supervise and coordinate customer follow-up actions (account statements, telephone follow-ups, follow-up letters, customer visits, etc.).
Coordinate with the various stakeholders (Product and Function Managers, Administrative Managers, sales team, operations manager, document delivery agent, etc.) the monitoring of overdue accounts and associated recovery actions.
Prepare and present quarterly the list of uncollectible receivables to the Product and Function Managers and the Country Manager in order to decide on the legal actions to be taken.
Supervise the opening and monitoring of litigation files.
Ensure the regular updating of the annotated aging balance and coordinate the recovery actions to be undertaken with the Product and Function Managers as well as the sales team.
Prepare and communicate monthly recovery reports to branch managers, the sales manager and the General Management.
Ensure that billing files are transmitted to clients in full and on time.
Participate and contribute to the solvency assessment of clients before the implementation of commercial contracts.
Ensure, in coordination with the accounting team, that cash receipts are correctly and promptly reconciled with the relevant invoices.
Actively contribute to customer accounting work, including reviewing account reconciliation and calculating provisions for doubtful accounts.
Ensure compliance with applicable quality standards and raise the alarm if a risky situation is detected.
Ensure the application of HSE (Health, Safety, Environment) procedures in force within the company.
Ensure the reporting and follow-up of anomalies, incidents and risky situations with the parties concerned.
Ensure the implementation and compliance of HSE rules by all team members.
Supervise incident monitoring and collaborate with the HSE department to implement the necessary corrective and preventive actions.
Manage the Credit and Collection team, ensuring recruitment, training, skills development, motivation and performance evaluation.
To carry out any other task assigned by management within the scope of their responsibilities.
WHAT WE ARE LOOKING FOR
Master's degree in Finance, Accounting, Management, Business Administration or equivalent discipline.
Minimum 8 years of experience in credit management and debt collection.
Proven experience in the transport and logistics sectors.
Experience in a multinational environment is highly desirable.
Proven experience in team management and development.
Mastery of legal and regulatory provisions relating to credit, amicable and judicial debt recovery, and litigation management.
Excellent command of Excel, reporting tools and ERP systems, including SAP and JD Edwards / Oracle.
Languages: Fluent in French, English and Arabic, both written and spoken.
Leadership and team management.
Communication and negotiation.
Problem analysis and resolution.
Results-oriented and prioritizing.
Rigour, autonomy and proactivity.