Your role As a Butler, you are a true ambassador of the client experience and ensure to offer a personalized, discreet, and excellent service to our clients. You are responsible for anticipating their needs, providing them with personalized attention, and guaranteeing a smooth and memorable experience throughout their stay. Your main responsibilities Ensure a personalized and warm welcome for clients upon their arrival. Be the privileged point of contact for clients and ensure personalized follow-up of their requests. Anticipate clients' needs and preferences in order to offer them a tailor-made service. Ensure the preparation and follow-up of rooms and suites before and during their stay. Coordinate special requests with the different hotel departments. Organize and follow up on personalized services: reservations, transfers, specific requests, in-room attentions, etc. Ensure room service according to the establishment's standards. Maintain constant communication with the Front Office, Housekeeping, F&B, and Guest Relations teams. Ensure rigorous follow-up of clients' preferences and habits in order to personalize their experience. Manage any complaints with professionalism, discretion, and responsiveness. Guarantee compliance with the establishment's quality, presentation, confidentiality, and security standards. Actively contribute to client satisfaction and loyalty.

Desired Candidate Profile

• Previous experience in a 5-star hotel, luxury establishment, or similar role.
• Excellent presentation and professional attitude.
• Strong sense of service and hospitality.
• Excellent interpersonal and communication skills.
• Strong listening, anticipation, and adaptability skills.
• Sense of discretion and absolute respect for confidentiality.
• Organization, rigor, and attention to detail.
• Team spirit and ability to collaborate with different departments.
• Good command of French and English. Proficiency in other languages is an asset.
• Knowledge of luxury hotel standards is highly appreciated.

Your personality We are looking above all for an elegant, attentive, proactive person naturally oriented towards service. You enjoy creating a privileged relationship with clients, you have a sense of detail and know how to transform every interaction into a positive experience. Your discretion, your availability, and your ability to anticipate expectations are your main assets.