The main responsibility is:

Answer the richest customers by telephone.

Diagnose and resolve the engine and technical problems relating to products, services, software, etc.

Guide customers to the correct use of our products.

Transfer the incident more fully to the second-hand technical service.

Participate in the continuation of the internal procedure and the basis of knowledge.

Guarantee accurate monitoring of customer practices across CRM.

Profile sought:

Experience in a similar position or technical support is a plus.

Ottima capacity for oral and written communication in Italian (livello C1 or superiore) .

Excellent ability to learn, communicate, teach and problem solve.

Good understanding of computer instruments and technical environments.

Familiar with customer management software (CRM, ticketing system).

Desired Candidate Profile

Desired profile: Experience in a similar position or in technical support is a plus. Excellent oral and written communication skills in Italian (C1 level or higher). Excellent listening, communication, teaching, and problem-solving skills. Good knowledge of IT tools and technical environments. Familiarity with customer management software (CRM, ticketing systems).