Technical Support Intern
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us as a Technical Support Intern on our Product Services team in Casablanca to do the best work of your career and make a profound social impact.
You will:
Provides first Level Technical Support on Dell supplied products and/or peripherals
Identifies and resolves issues affecting customer client systems
Monitors and tracks issues to ensure accurate resolution
Uses troubleshooting techniques and tools to identify technical defects/issues
Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
Bachelor's degree or equivalent in IT, hardware or software obtained in the last 12 months
Fluency in French and English
Excellent telephone and customer handling skills
Ability to deal professionally with demanding customers
Ability to learn new products and technologies
Benefits:
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 9 February 2024
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.