Prepare departmental annual budget and ensures sales and costs are in line throughout the year

Ensure optimum memberships and monitors levels constantly

Ensure that all employees are on boarded, trained to meet service requirements.

Engage specialised instructors, spa therapists, kids club attendant, lifeguard and ensures they have the necessary professional qualifications as well as the interpersonal skills

Maintain all areas relating to the recreation service in a spotless and hygienic

Ensure all Food Hygiene and Health & Safety Regulations are strictly adhered to and implements any legislation as required

Check that all department reports and correspondence are completed punctually and accurately

Follow the correct procedures for Employee requisitioning, training, developing and termination

Keep abreast of the latest developments in techniques, equipment, and makes appropriate recommendations to the management

Organise sports and social activities for Guests and members incorporating members’ requirements and feedback

Oversee the security of the recreation areas (kids club, spa and Bodyline and all animations areas)

Carry out duty management shifts to the Hotel standard and according to the schedule set by

the Executive Office

Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment

Handle customer complaints

Report if necessary any Guest complaints to Superiors immediately

Comply with the hotel environmental, health and safety policies procedures

Skills

You should ideally have a degree in the sport / leisure field with previous experiences in the same

position within the international hotel environment. You must also have fluency in both written and

spoken English and positively contribute to sales activities thereby maximizing revenue along with the

ability to solve problems effectively. Computer skills are a must.

The ideal candidate will be a hands-on professional with a true passion for sport, a solid fitness

background and excellent customer relations, problem solving and time management skills. You will

be result oriented, proactive, an innovative thinker with the ability to lead, motivate and improvise in

all situations and you should possess following competencies:

 Understanding the Business Team Building

Planning for Business Leading People

Valuing Diversity Managing Operations

Customer Focus Adaptability

Influencing Outcomes Drive for Results