About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us. About the team
This role is part of the Regional Partner Success team, to support driving quality improvements, leveraging key data inputs from sampling/golden assessment/Ground Truth. This role will be a key conduit between the Training and Quality ByteDance team and our partner teams and will be expected to drive performance metrics with our moderation teams across our Partner footprint. Responsibilities
-Builds strong relationships with training and quality teams
-Create a strong framework and cadences with partner teams to allow for action planning and metric management of key issues, such as quality. -Understand and manage key issues, such as quality improvement, policy roll outs and ecosystem changes.
-Drive partner successfully through metric improvement initiatives.
-Conduct Deep dive into RCAs, to enable challenge, feedback and solutions to drive metric improvement
-Work directly with the Training and Performance Improvement team on key insights, at Line Of Business and market level. -Support and/or project manage policy rollouts, upskilling, alignments and new processes. -Coach Partner QA team based on site/lang needs. -Attend internal calibration/alignment sessions and cascade
-Drive strong action on underperformance
-Ensure, oversee and communicate any possible misalignments from quality measurement processes with minimal impact to existing performance.
-Advocate for moderation teams, be a voice internally for their challenges and feedback
-Ensure a high bar of Policy knowledge is maintained -Advise/monitor on risk escalation.
Minimum Qualifications
-Deep understanding of EU/MENA online safety, privacy, and expression issues.
-Willingness and ability for frequent travel (50% + of time spent)
-Good understanding of Quality Assessments processes is a must.
-Ability to work under pressure and multitasking. -Strong attention to detail and ability to work independently.
-Demonstrate good judgment, training and management skills.
-Proven track record of working with cross-functional partners, across different countries. Preferred Qualifications
- Proficient in speaking, writing, and reading policies in languages other than English, particularly those relevant to the MENA and EU regions would be advantageous. Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.