Import Operation Specialist
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
DHL Global Forwarding has an opening for Import Operation Specialist in Morocco. In this specific position you will develop and administer OFR Ops/CS plans and processes to deliver flow of goods and information across the customer’s global supply chain utilizing ocean transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies.
Join us in connecting people and improving lives!
In this Import Operation Specialist position
- You will execute OFR Ops/CS plans and processes to provide ocean freight services for internal and external customers.
- You will assess and interpret the requirements of the freight control center and support the operations team with the required details, information, and instructions for operational performance.
- You will implement freight administration in providing allocation and reservations of freight on planned line haul.
- You will participate in developing and executing plans for ocean freight products in areas such as perishables, pharmaceuticals, aviation, etc.
- You will develop opportunities to expand business with new clients and continuously improve in-house customer services.
- You will maintain close business relationships with existing clients, conduct customer visits, and achieve a desired level of customer retention.
- You will track account performances and provide monthly reports to management.
- You will execute pricing strategies and respond to pricing inquiries in an efficient and competitive manner.
- You will conduct day-to-day shipment documentation for freight forwarding, assist in the development of shipping tenders, and ensure on-time submission of relevant documents.
- You will identify opportunities to enhance ocean freight productivity and efficient resource allocation and utilization.
- You will analyze and provide input for processes and design systems to enhance service quality.
- You will study and resolve issues in day-to-day delivery and implement practices for OFR Ops/CS focusing on increasing effectiveness and efficiency.
In the area of OFR product:
- You will create and/or confirm transport orders, perform and optimize bookings.
- You will prepare, control, and distribute all required import/export documents.
- You will identify performance issues of suppliers and propose solutions to improve performance.
- You will update customs shipment information and physical status, resolve customer issues and incidents.
- You will connect with and influence other specialist departments and third parties, e.g., external service providers.
- You will convince others to accept new concepts, practices, and approaches.
- You will build strong, trusting cross-functional relationships with DHL managers.
- You will understand customer and key stakeholders' interests and concerns and advise direct reports, customers, and key stakeholders.
- You will provide technical guidance to line managers and employees.
- You will be an individual contributor who may manage two or fewer employees.
- You will direct the work of other lower-level professionals or manage processes and programs.
- You will coach and review the work of lower-level professionals.
Now, here’s what we need from you.
- Skills: Routing, Shipping, Carrier Management, Third Party Logistics, Ports, Ground Transportation, FCL, LCL, Cold Chain, Bill Of Lading, Tracking, Regulations, Import Export, Customs Brokerage, Customs Regulations, CRM, Telecommunications, Budgets, Microsoft Excel, Technology Trends, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation.
- Bachelor’s Degree or equivalent experience/qualification.
- More than 4 years
We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
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