Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Current Leadership Requirements:

• Preference will be given to candidates currently holding a Hotel Manager position. 

  
  
  

• A background in Food & Beverage (F&B) is preferred. 

  
  
  

• Resort experience isrequired.

  
  
  

• Strong preference for candidates with experience managing renovations, as the resort currently has active renovation and capital projects underway.

  
  
  

• French Speaking needed

  
  
  

• Hands on and on the floor leadership style, driving service execution through staff and guest engagement. 

  
  
  

• Provide strong leadership to the operations team and inspire them with product obsession.

  
  
  

• Currently serving as a Hotel/ Resort Manager or offering equivalent experience, typically supported by 5 to 10 years in hotel operations and/or management.

  
  
  

Main Responsibilities:

• Coordinate and effectively manage the day-to-day operations of the resort

  
  
  

• Ensure all Resort standards areestablished, maintained, and consistently enforced.

  
  
  

• Assume the authority of the RVP/General Manager in his absence

  
  
  

• Maintain strong working relationships with resort owners and participate in owners’ meetings.

  
  
  

• Personally interact with guests, review feedback, and follow up on any service issues or concerns.

  
  
  

• Act as the resort spokesperson in the absence of the RVP/General Manager during emergencies or crisis situations.

  
  
  

• Perform anyadditionalduties or projects assigned by the RVP/ General Manager or Four Seasons Corporate Office.

  
  
  

People

• Embodies the Four Seasons Evolve Leadership Behaviors, leading by example with authenticity, visibility, and integrity.

  
  
  

• Emotionallyintelligentleaderable to connect with staff at alllevelsis essential to attracting andretainingtalent.

  
  
  

• Acts as a true culture ambassador, fostering a workplace defined by empathy, respect, warmth, and adherence to the Golden Rule.

  
  
  

• Builds genuine connections with employees and the local community, creating trust anda strong senseof belonging.

  
  
  

• Enables teams to successfully deliver on the opening critical path, driving accountability, preparedness, and operational excellence.

  
  
  

Product

• Innovates and enhances the guest experience across all operational areas including Rooms, F&B, Spa & Wellness, Recreation, Residences, and the broader lifestyle offering. 

  
  
  

• EnsuresRooms operations deliver personalized luxury, flawless execution, and memorable arrival, stay, and departure experiences for both guests and residence owners.

  
  
  

Profit

• Demonstrates strong commercial insight combined with operational discipline, ensuring both efficiency andhigh standardsacross all resort functions.

  
  
  

• Effectively connects daily activities with overarching strategies, financial goals, and proforma targets.

  
  
  

• Ensures that Rooms, F&B, Spa, Retail, and Residencesoperatewith rigorous financial control while delivering exceptional guest experiences.