Job Description

Roles & Responsibilities

Manage a portfolio of renewal opportunities using the 120-day renewal cadence. Proactively engage end users to secure renewals, articulate value, discuss pricing, and identify upsell or expansion opportunities. Deliver a high-quality customer experience through timely, accurate, and professional communication. Support partners with quotes, pricing, product information, and renewal documentation. Maintain accurate forecasting, pipeline hygiene, and daily CRM updates. Follow sales processes, renewal guidelines, and partner engagement frameworks. Coordinate with internal teams, partners, and vendors to resolve pricing, product, SLA, or billing issues.

Desired Candidate Profile

Proven experience managing a customer portfolio in a phone-based or inside sales role. Background in Inside Sales, Customer Success, or Customer Support within tech/SaaS/IT. Strong communication skills with the ability to clearly articulate value to end users and partners. Comfortable operating in a fast-paced, partner-led sales environment. Highly organized, proactive, and able to manage a high-volume renewal pipeline. Proficiency with CRM tools (Salesforce or equivalent).