Job Description

Roles & Responsibilities

Your mission: To ensure the implementation, performance, and continuous improvement of production within your regional scope. Co-define operational objectives with the Operations Directorate, the subsidiary/site management, and the Account Management, in response to client expectations and in line with the subsidiary and/or group strategy. Be the guarantor of the client relationship within your scope, ensuring compliance with internal standards and processes. Manage, supervise, and support teams to foster revenue growth and enhance employee skills.

Your key responsibilities:

Production Management:

• Analyze activity results and profitability against objectives to identify improvement levers.
• Monitor margins/efficiency and make necessary trade-offs across the entire scope.
• Analyze capacity forecasts and ensure optimal utilization of production positions and associated resources.
• Drive the implementation of action plans and track their impact.
• Ensure compliance with quality processes and standards.
• Monitor turnover and absenteeism, then drive corrective action plans.
• Ensure the availability of production resources (materials, tools, technical means).
• Approve project administrative elements (billing, remuneration, leave, etc.).
• Supervise and manage set-ups (launch of activities/campaigns/projects).
• Anticipate medium and long-term environmental and activity evolutions.
• Ensure the implementation of group projects within the scope.
• Play a driving role in the company's transformation by leading the implementation of high-value-added artificial intelligence solutions.

Your key responsibilities:

Team Management:

• Lead, animate, motivate, and retain teams on a daily basis.
• Communicate the company strategy and clearly convey production objectives.
• Evaluate employees, define their development areas, and support their skill enhancement.
• Identify, synthesize, and arbitrate training needs.
• Contribute to promotion processes.
• Embody and uphold Concentrix values.

What will make the difference (Game Changer spirit):

• Results and quality orientation, with precise KPI management (margin, productivity, volume, quality).
• Mobilizing leadership, team spirit, and a demanding attitude.
• Strong client orientation and ability to make quick decisions.
• Enthusiasm for continuous improvement and operational transformation.

What we offer:

At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer in recognition of your contribution:

• Ethical and fair career advancement opportunities.
• Professional development opportunities.
• Attractive remuneration.
• Exceptional social benefits.

Desired Candidate Profile

What will make the difference (Game Changer spirit):

• Results and quality orientation, with precise KPI management (margin, productivity, volume, quality).
• Mobilizing leadership, team spirit, and a demanding attitude.
• Strong client orientation and ability to make quick decisions.
• Enthusiasm for continuous improvement and operational transformation.