Job Description
Roles & Responsibilities
Position: Customer Service Representative Team Leader
Job Description: About US:
Join our dynamic Customer Service Associates team at Arrow! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you!
As part of our company s growth, ARROW Morocco is strengthening its teams and is looking for a Customer Service Team Leader.
What you will be doing at ARROW
Customer Service Team Leader is responsible for managing a team of Customer Service Representatives (CSR) and overseeing the order to invoice process to meet all related goals and objectives of both, Arrow and our Customer. Team Leader ensures and further develops the right service level to our customers in line with the company goals.
Customer Service Team Leader Arrow Electronics
As a Customer Service Team Leader at Arrow, you will be responsible for leading and developing a team of Customer Service Representatives to ensure operational excellence and high customer satisfaction.
Key Responsibilities:
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Coach, train, and support the CSR team to drive performance and engagement
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Monitor KPIs, identify areas for improvement, and manage resource allocation
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Oversee team performance and conduct annual appraisals
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Optimize and implement processes to enhance customer experience and sales support
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Handle transition management and coordinate quality-related issues
Team Responsibilities Under Your Supervision:
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Manage order-to-invoice cycle and order management
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Ensure timely communication with customers and suppliers, providing post-sales support
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Drive on-time delivery and manage backlog changes in line with business goals
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Collaborate closely with Inside Sales, Product Management, Logistics, and Asset teams
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Oversee customer reserved inventory and maintain operational efficiency
Who are we looking for? Typically you would have 3-5 years of previous experience in Customer Service area, Advance level of English plus one of the following languages in advance level, Spanish.
Great communication and coordination skills,
Good knowledge of MS Office
Excel Knowledge in advanced level
Excellent organizational skills and professional can do & proactive attitude,
Ability to handle demanding situations,
Customer Service oriented mindset, proactive and innovative,
Supply Chain and people management experience will be an advantage.
What is in it for you? Full Permanent contract, Social advantages: CNSS, CIMR, Health insurance,
Very good working atmosphere in a team of passionate collaborators,
Work culture where you can make an impact,
Dynamic environment with a friendly work atmosphere,
Fast recruitment process,