Job Description

Roles & Responsibilities

Job Description

The Debt Collection Officer's mission is to develop the debt collection activity on behalf of third parties (Third Party Collection), by prospecting for new clients, developing strategic partnerships and supporting companies in optimizing their accounts receivable management.

He is responsible for acquiring new debt collection mandates, monitoring the business relationship and promoting all customer risk management services.

Business Development

• Prospecting and acquiring new SME, mid-sized company and large company clients.
• Identify the needs of businesses in terms of amicable and legal debt recovery.
• To develop a portfolio of active clients across the entire Moroccan territory.
• develop and implement a commercial action plan dedicated to the Third Party Collection activity.
• To actively monitor the market and the competition.

Customer Relationship Management

• Presenting debt collection services and related solutions.
• Understanding customer problems and proposing suitable solutions.
• Building lasting relationships with finance departments, credit management, general management and collections managers.
• To ensure the monitoring and retention of the client portfolio.

Business Opportunity Management

• Prepare commercial proposals and calls for tenders.
• To negotiate the contractual and pricing conditions.
• Coordinate with operational teams to ensure optimal handling of cases.
• To monitor contracts until they are signed and implemented.

Internal Coordination

• Working closely with the collections, legal and operations teams.
• Ensure the efficient transfer of new files to the relevant teams.
• Participate in the continuous improvement of business processes.

Reporting and Management

• Update the CRM and ensure the quality of sales data.
• Produce regular reports on commercial activity.
• Monitor the achievement of individual and collective objectives.

Desired Candidate Profile

Qualifications

Formation

• Bachelor's degree (4/5 years of higher education) in Commerce, Finance, Management, Business Law or equivalent.

Exp rience

• Minimum 3-5 years of experience in B2B business development.
• Experience in debt collection, credit insurance, factoring, banking, financial services or business services is highly desirable.
• Good knowledge of the Moroccan economic landscape.

Comp tences Techniques

• Mastery of prospecting and negotiation techniques.
• Good understanding of the Order-to-Cash cycle and accounts receivable management.
• Knowledge of amicable and legal debt recovery procedures.
• Ability to analyze complex needs and build tailored service offerings.
• My proficiency with CRM tools and the Office suite.