Job description

Company culture :

Concentrix is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is supported by a collaborative dimension, promoting trust, empowerment and close managerial support. It is also built on a structured organizational culture, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate innovation component fosters adaptability and continuous improvement of practices and services.

As part of our continuous development, we are looking for dynamic and motivated experienced insurance supervisors in Fes.

Missions:

Reporting to the project manager, your missions will be to:
• Ensure the achievement of qualitative and quantitative objectives
• Provide regular activity reports to the client and top management
• Manage and lead a team of telesellers: on-site management, coaching, holding regular individual meetings and team meetings, implementing support plans for low performers...
• Analyze individual and collective performance indicators to identify areas for improvement and implement corrective actions
• Ensure the availability of necessary resources and production means to maintain workflow
• Manage turnover and absenteeism and implement necessary action plans
• Ensure the administrative supervision of your team (holidays, absences, lateness, etc.)
• Alert on problems that may impact production
 

• You have previous experience as a supervisor or team leader, preferably in insurance activities.
• You have perfect command of French and English, both written and spoken.
• You have analytical skills to understand and manage objective achievement.
• You have in-depth knowledge of sales techniques and best practices in teleselling.
• You are organized and rigorous.
• You are recognized for your interpersonal skills.
• You are proactive and suggest solutions.
• Leadership and strong management skills are essential qualities to successfully complete your mission.
• You are comfortable with office tools (Word, Excel, PowerPoint, and internet) and telephony.

Benefits:

We offer you:

An attractive salary package
A range of benefits: health insurance, on-site restaurant, discounts with affiliated stores with Concentrix…
Pleasant working conditions and career advancement opportunities