Job Description
Roles & Responsibilities
The customer service representative in inbound calls is responsible for answering incoming customer calls by phone. His role is to identify their needs and provide a solution as quickly as possible. Sometimes, he also has to finalize sales. Reporting to the team manager, his main missions consist of: Receiving incoming customer calls Actively listening to the speakers Identifying their needs, analyzing their requests and directing them Maintaining the highest quality of customer service Ensuring the achievement of the quantitative and qualitative objectives of the project. Before taking charge of the mission, complete training is provided to prepare them for the responsibilities that will be entrusted to them.
Desired Candidate Profile
Perfect command of the French language, with good oral and written fluency. Excellent argumentation skills. Commercial logic. Real listening skills. Unwavering empathy.