Within the framework of developing our activities, we are looking for a ServiceNow Project Manager (M/F) to lead digital transformation projects around the ServiceNow platform. You will be responsible for the success of the projects, from scoping to production, ensuring the coordination of teams, respect for deadlines, costs and quality of deliverables.

Your missions

• Lead implementation, evolution and migration projects of the ServiceNow platform.
• Gather and analyze business needs in collaboration with stakeholders.
• Define the schedule, resources, budgets and ensure monitoring of project indicators.
• Lead scoping and functional design workshops.
• Coordinate functional and technical teams and various partners.
• Ensure monitoring of developments, testing, acceptance and deployment phases.
• Identify and manage risks, dependencies and associated action plans.
• Guarantee the quality of deliverables and customer satisfaction.
• Support users during change management phases.
• Produce project reports and ensure regular communication with sponsors and stakeholders.
• Identify opportunities for continuous improvement and innovation around the ServiceNow platform.

Desired Candidate Profile

Qualifications

• Master's degree in IT, Engineering or equivalent.
• Minimum 7 years of experience in IT project management, including significant experience on ServiceNow projects.
• Good knowledge of the ServiceNow platform and its main modules (ITSM, ITOM, HRSD, CSM, SPM or equivalent).
• Experience with Agile (Scrum) and/or V-Cycle methodologies.
• Ability to manage multiple projects in parallel.
• Excellent communication, coordination and stakeholder management skills.
• Analytical mindset, organizational skills and results orientation.

Technical skills

• Project Management (planning, budget, risks, governance).
• ServiceNow: ITSM, ITOM, HRSD, CSM, SPM (depending on projects).
• Project management tools (Jira, Azure DevOps, MS Project or equivalent).
• Agile, Scrum, Kanban methodologies.
• Good understanding of ITIL processes.
• Use of generative AI tools (ChatGPT, Microsoft Copilot, Now Assist or equivalents) to improve productivity and quality of deliverables.
• Ensure technological watch on innovations related to AI and their integration into the ServiceNow ecosystem.

Assets

• ServiceNow CSA certification.
• ITIL v4, PMP, Prince2 or Scrum Master certifications.
• First experience with generative AI solutions or ServiceNow's AI features (Now Assist) is a plus.
• Experience in an international or multicultural context.
• Good level of French and English.