Job description

Ce que nos collaborateurs aiment le plus chez nous ❤ : Pour consulter leurs avis certifiés

Sofrecom Maroc stands out for its strongly collaborative culture, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a notable innovation dimension, encouraging initiative, agility and experimentation. Structured processes ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role.

The Mobile and Internet Testing Department ensures the handling of anomalies related to commercial launches of Orange France offers and thus contributes to the quality loop of the catalogs.

The activity consists of managing production anomalies, from request reception to capitalization, including correction if necessary for the Internet and Mobile scope.
The activity concerns all anomalies from a commercial launch and is divided into 2 periods: VSR and Post T3.

Requests arrive either via a "tempo" tool or by email:

• Qualify the request to ensure it is indeed an anomaly: find the marketing brief, the catalog, the transverse modeling manager (RMT) who handled the request
• Track the request in the tempo tool (or in sharepoint for now) and assign it to the RMT concerned with the fix
• Respond to the requester to acknowledge receipt of their request
• Ensure that requests are being processed, monitor, and if necessary, follow up to meet deadlines
• Organize and lead meetings with various stakeholders on the subject if needed
• Manage the commercial launch bridge and the VSR bridge during the 15 days following the collection launch.
• Send the daily report
• Participate in billing meetings (every 15 days) and Soft follow-up meetings (every week)
• Participate in the Parameterization committee or lead the meeting if necessary
• Manage catch-up work if needed
• Ensure the ticket is correctly filled out once the fix has been deployed
• Inform the requester of the incident so they can validate the fix
• Organize the review meeting with partners before the final milestone
• Organize the transfer of pain points during the final milestone of the collections and monitor their evolution
• Propose areas for improvement by identifying P0, reiterated, or recurring anomalies
• Participate in the capitalization meeting
• Participate in the steering committee
• The team manages tests on the day of the commercial launch and coordinates various stakeholders, writes the report, and escalates anomalies on the VSR bridge