Manage a portfolio of renewal opportunities using the 120-day renewal cadence. Proactively engage end users to secure renewals, articulate value, discuss pricing, and identify upsell or expansion opportunities. Work closely with partners to ensure visibility on renewal timelines, requirements, and execution. Identify churn risks early and escalate appropriately. Deliver a high-quality customer experience through timely, accurate, and professional communication. Support partners with quotes, pricing, product information, and renewal documentation. Build trusted relationships with end users and partners to ensure frictionless renewals. Achieve quarterly and annual renewal targets while driving multi-year and upsell opportunities where relevant. Maintain accurate forecasting, pipeline hygiene, and daily CRM updates. Follow sales processes, renewal guidelines, and partner engagement frameworks. Coordinate with internal teams, partners, and vendors to resolve pricing, product, SLA, or billing issues. Escalate complex cases early to ensure on-time resolution. Execute renewal, win-back, and retention campaigns and participate in targeted outreach activities. Provide feedback to improve playbooks, messaging, and campaign performance.

Desired Candidate Profile

Proven experience managing a customer portfolio in a phone-based or inside sales role. Background in Inside Sales, Customer Success, or Customer Support within tech/SaaS/IT. Strong communication skills with the ability to clearly articulate value to end users and partners. Comfortable operating in a fast-paced, partner-led sales environment. Highly organized, proactive, and able to manage a high-volume renewal pipeline. Proficiency with CRM tools (Salesforce or equivalent)