Job Description

The CBO Analyst ensures the administration of credit insurance policies, with a specialization in issuing policies and endorsements. He/She ensures the precise and timely processing of contractual documents in accordance with underwriting decisions, while guaranteeing data quality, regulatory compliance, and adherence to service level agreements. He/She collaborates closely with internal teams to ensure a high quality of service and efficient operations.

Main Responsibilities

• Carry out the activities necessary for the smooth functioning of contracts in the relevant systems, particularly the management of contractual terms and billing.
• Issue contractual documents such as policies, contracts, endorsements, premium notices, and invoices.
• Process requests, complaints, and inquiries from clients or intermediaries in collaboration with the sales team and Account Executives.
• Manage and prioritize requests while ensuring regular communication with entities and the Team Leader to guarantee SLA compliance.

Internal and External Support

• Record and create policies in Coface systems.
• Receive and process information and documents provided by prospects and clients to compile and update files.
• Process commercial information, analyze anomalies, and update systems.
• Issue contractual documents (policies and contracts) in accordance with instructions received and ensure their correct recording in the various information systems.
• Respond effectively to internal and external client requests within Coface response times.

Control and Process

• Identify and implement process improvements to optimize workflows and productivity.
• Ensure the proper execution of operational processes.
• Keep insured files up-to-date and correctly documented.
• Ensure effective communication with sales, technical, and management teams.
• Apply KYC (Know Your Customer) procedures and requirements.

Desired Candidate Profile

• Proficiency in Excel and strong analytical skills.
• Ability to process and control financial data.
• Knowledge of financial statements, premium calculations, and KPI tracking.
• Good command of French.
• Excellent communication skills and ability to thrive in an international environment.
• Bachelor's degree (Bac+3) to Master's degree (Bac+5) in Accounting, Finance, Management, or equivalent field.
• Solid analytical skills and customer orientation.