The Customer Support Department ensures the economic piloting of Shop Visits, from customer order reception, cost tracking throughout the Shop Visit, up to the economic balance at delivery, and invoicing to the Customer.

In particular, the activity consists of:

• Creating internal orders in coherence with the client's initial request
• Reviewing and adjusting the induction quote prepared by the Customer Team SAE (the CSPM) with the help of the Engine Owner
• Establishing provisional quotes during the shop visit at each Gate milestone
• Re-evaluating this quote according to the progress of the Shop Visit
• Creating invoices in SAP
• Preparing economic closures
• Populating all dashboards and tracking necessary for the activity
• Participating in all necessary meetings for its activity (contract flowdown, Gate 0, Gate 5 etc)

Desired Candidate Profile

With a minimum Bac+3 qualification in management, sales management, accounting, finance, management control, or equivalent, you have at least 2 years of experience in sales administration, billing, or customer account management for complex projects. You have a good understanding of billing mechanisms, customer accounting, and reading/interpreting commercial contracts. You have advanced Excel skills and use management information systems, ideally an ERP like SAP. Experience in an industrial environment is appreciated, and knowledge of the aeronautics sector is a major asset. You are comfortable working in a transverse and international environment. Your French is bilingual and your English is fluent, both written and spoken, allowing you to interact effectively with internal and external stakeholders. Rigorous, organized, and autonomous, you demonstrate analytical and synthesis skills and a strong attention to detail. You know how to manage priorities, work under heavy load, cooperate with multiple stakeholders, and propose continuous improvement initiatives.