The customer service representative in technical support has the main mission to collect and then remotely process user requests in difficulty regarding the use of computer hardware. Reporting to the team leader, his mission consists of: Resolving technical exploitation and maintenance problems by processing questions and providing technical solutions according to quality and deadline imperatives. Before taking on the mission, complete training is provided to prepare them for the responsibilities that will be entrusted to them.
Desired Candidate Profile
- Perfect command of the French language, with good oral and written fluency.
- Listening and orientation skills.
- Good diagnostic and analysis capacity.
- Successful training related to the requested technical competence.