Job description

Company culture :

Auto Nejma Maroc S.A. operates within a corporate culture driven by innovation, where agility, openness to new ideas and continuous improvement play a central role. This dynamic is balanced by a strong sense of collaboration, encouraging teamwork, supportive management and employee engagement. The company also relies on a solid organizational culture, ensuring rigor, efficiency and quality execution, while maintaining a clear focus on performance and results. This balance creates a stimulating, structured and collaborative work environment.

As part of the Mercedes-Benz team, you are one of the first points of contact for our customers in the showroom and directly contribute to the quality of their experience.

You provide attentive and personalized welcome, identify each customer's needs, and direct them to the appropriate contact person. Through your service-oriented attitude, your presentation, and your attention to detail, you help offer an experience that perfectly matches the standards of the Mercedes-Benz brand.

Your responsibilities:

• Provide a high-quality in-person and telephone welcome and ensure customers are well taken care of.
• Identify each customer's needs and direct them to the right contact person.
• Ensure a premium customer experience, in line with brand standards.
• Contribute to the presentation quality of the showroom and ensure a welcoming and neat environment is maintained.
• Participate in the organization of events, vehicle launches, and commercial operations.
• Contribute to the implementation of marketing and promotional activities within the showroom.
• Enter and update customer data, ensuring its accuracy.
• Prepare and follow up on administrative documents and activity-related reports.

• With a higher education degree (Bac+3) in Commerce, Management, Secretarial Studies, or equivalent, you have successful initial experience in reception, customer relations, or secretarial work, ideally in the automotive industry, hospitality, or another environment with high service demands.
• You are proficient with office software and comfortable with administrative follow-up and data management.
• You have excellent oral and written communication skills and pay particular attention to the quality of customer relationships.

Your qualities:

• Excellent reception and customer service skills.
• Very good interpersonal skills and the ability to naturally build trust.
• Neat appearance, interpersonal ease, and attention to detail.
• Organization, rigor, and good priority management.
• Responsiveness, adaptability, and proactivity.
• Discretion and respect for confidentiality.
• Team spirit, autonomy, and ability to work in a demanding environment.