Accountabilities
Key activities
Overall goals / Typical measures
Customer
- External
- Internal
· Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a ‘personal service’.
· Act as the customers’ main point of contact, by liasing closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately.
· Work as a customer contact with the user departments in key account customers, feedback the user situation to National Customer Channel for the formation of account strategy
· Produce information for management necessary to evaluate performance vs. key performance indicators
Stakeholder
Country Sales Function
· Ensure co-operation with other members of the sales team and throughout the sales force.
Country Office (other departments, Couriers, Customer Service Agents, Customer Accounting Department, Area Services Group, Finance staff)
· Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed through the relevant DHL departments.
· Meet regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy so as to ensure that the required revenue and shipment results can be achieved.
· Develop a working relationship with the relevant support departments e.g. Operations, to ensure they are kept up to date with all issues relating to customers. All non-sales activities or diversionary activities should be handled by Sales Admin Support or Customer Support Executives.
Process
Sales Pipeline Management and Development
· Develop an Annual customer call cycle (Planned and Unplanned Maintenance) to secure committed orders with new and existing customers and gain any competitor held businesses to ensure that individual agreed targets are achieved.
· Complete GSP sales reporting requirements in a timely manner, which includes “Productivity This Week”, “Productivity Next You are being redirect outside Tanqeeb.com to apply for this job! Tanqeeb.com is the pioneering search engine in The Arab World. Tanqeeb Gathers all the suitable jobs on various platforms for you in one place. You are being redirected to the job website Apply on the Job Website Share Post date: Today Publisher: Post date: Today Publisher:
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