A Director of Human Resources will manage Human Resources related activities including succession planning, talent management, recruitment, learning and development and training, performance management, compensation and benefits, and employee relations initiatives.

What will I be doing?

As a Director of Human Resources, you will be responsible for the effective management and performance of all Human Resources related activities. This includes talent management, succession planning, learning and development and training, performance management, compensation and benefits, employee relations, and health and safety initiatives. Specifically, a Director of Human Resources will perform the following tasks to the highest standards:

• Plan and forecast the short and long-term talent requirements for the hotel to support its business plans
• Maintain a best practice recruitment approach, including the Company's vacancy management system, to attract the best applicants
• Build a strong career and succession planning system to retain and develop talent
• Implement training and development strategies to continuously improve performance and customer service
• Oversee the hotel's human resources database and payroll system
• Provide a framework for counseling, coaching, and welfare services
• Manage the Opinion Survey and the calendar of Team Member social events
• Manage and resolve, promptly and completely, all employee relations issues
• Maintain an awareness of competitor human resources activities and best practices

What are we looking for?

A Director of Human Resources serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Tertiary qualifications, or other collegiate-level degree, in Human Resources or related field, required
• Previous human resources management experience in the hotel, leisure, and/or retail sector
• Excellent leadership skills and exceptional communication skills
• Strong commercial/business acumen
• A passion for leadership and the vision to create a winning team

 Leaders involved in the pre-opening of a hotel need a mix of technical expertise, operational know-how, strategic thinking, and leadership skills to ensure the property launches successfully. Here are the key required skills:

1. Project Management

• Ability to manage timelines, budgets, and resources effectively.

• Overseeing pre-opening activities like construction, procurement, and vendor coordination.

• Ensuring compliance with deadlines and regulatory requirements.

2. Strategic Planning

• Developing and implementing a detailed pre-opening roadmap.

• Setting priorities, identifying critical tasks, and anticipating potential challenges.

• Creating operational workflows and systems before the opening.

3. Operational Expertise

• Understanding all hotel departments, including housekeeping, front office, food & beverage, and engineering.

• Ensuring operational readiness and team training before opening day.

• Coordinating with various stakeholders to meet brand standards.

4. Team Leadership and Development

• Hiring, onboarding, and training staff for various departments.

• Inspiring and motivating the pre-opening team to stay focused and aligned with goals.

• Promoting collaboration and addressing staff concerns during high-pressure times.

5. Budgeting and Financial Management

• Managing pre-opening budgets for staffing, marketing, and procurement.

• Analyzing forecasts to ensure the hotel’s financial health post-opening.

• Negotiating vendor contracts and overseeing cost control.

6. Brand Knowledge and Standards Implementation

• Deep understanding of the hotel’s brand standards and values.

• Ensuring consistency in design, service, and operational practices.

• Implementing quality assurance processes aligned with the brand.

7. Crisis Management and Problem-Solving

• Quickly addressing unexpected challenges during construction, staffing, or equipment setup.

• Maintaining calm and finding solutions under tight deadlines.

• Managing risks and ensuring safety compliance.

8. Attention to Detail

• Overseeing the final stages of construction, design, and furnishing to ensure perfection.

• Ensuring operational processes and service standards are fully ready for the opening.

9. Communication and Stakeholder Management

• Keeping all stakeholders, including owners, investors, and the management company, updated on progress.

• Maintaining transparent communication with the team and external partners.

• Acting as the face of the project during pre-opening press and community events.

10. Adaptability and Resilience

• Flexibility to adapt plans when unforeseen challenges arise.

• Maintaining focus under high-pressure and fast-paced conditions.

• Balancing long-term goals with immediate pre-opening demands.

Successful leaders in hotel pre-openings must also possess a customer-centric mindset, ensuring the guest experience is the primary focus from day one.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!