Job Description

Roles & Responsibilities

Who are we? Concentrix is an international company present in more than 70 countries. We excel in improving customer experience and optimizing core processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.

Your mission as a Customer Service Advisor

As a Customer Service Advisor, you will play an essential role by:

• Responding to customer needs: Ensuring quality service by responding to questions via phone, email, or chat.
• Resolving problems: Identifying and handling requests or complaints to ensure customer satisfaction.
• Building customer loyalty: Providing personalized solutions to strengthen customer trust and loyalty.
• Contributing to continuous improvement: Sharing customer feedback to optimize our services and processes.

What we offer you

At Concentrix, we make valuing our talent a priority. Here are the unique benefits we offer to recognize your contribution:

• Attractive remuneration with additional bonuses: Dedicated language bonus for our multilingual Game-Changers. Regularity bonus from 12 months and motivating performance bonuses. Special Aïd El Adha bonus.
• Exceptional social benefits: Advantageous health insurance and complementary retirement after one year.
• Flexible hours with the possibility of remote work after an integration period.
• Free access to our gym.
• Transport provided to allow you to get to your workplace safely and without logistical constraints.
• Continuous training to develop your skills and acquire new knowledge adapted to the position.
• A dynamic work environment: Themed events and gifts throughout the year to strengthen team spirit.

The profile of our Game-Changers

We are looking for talents who:

• Perfectly master French and English, both written and spoken.
• Possess excellent communication skills, are organized, autonomous, and adopt a positive attitude.
• Master digital tools and demonstrate natural curiosity to adopt new technologies.
• Take on challenges with enthusiasm and are passionate about customer satisfaction.

Desired Candidate Profile

• Perfectly master French and English, both written and spoken.
• Possess excellent communication skills, are organized, autonomous, and adopt a positive attitude.
• Master digital tools and demonstrate natural curiosity to adopt new technologies.
• Take on challenges with enthusiasm and are passionate about customer satisfaction.