Job Description

Roles & Responsibilities

Job Description As part of strengthening the Infrastructure and Network teams of a large international group, we are looking for an experienced Network Change Manager to lead and secure technical changes within a critical, multi-site and high availability IT environment.

Main missions

• Managing the network change lifecycle (RFC / Change Management).
• Analyze the technical and material impacts of the proposed changes.
• assess risks and guarantee the quality of production deployments.
• Coordinate the Network, Infrastructure, Security, Operations teams and external partners.
• Facilitate the governance bodies of changes (CAB, pre-CAB, monitoring committees).
• Supervise critical changes made outside of business hours.
• Monitor post-change incidents and coordinate corrective actions.
• Verify the conformity of the changes and the quality of the associated documentation.
• Produce operational performance indicators, dashboards and reports.
• Contribute to the continuous improvement of Change Management processes.

Technical environment

• Network & Security
• LAN/WAN
• WiFi / WLAN
• SD-WAN
• IPsec VPN
• Firewalls
• Routing and Switching
• VLAN
• QoS
• DNS
• NAT
• ACL
• ServiceNow tools or equivalent ITSM tools
• Network monitoring and supervision tools
• KPI reporting and tracking tools

Daily activities

• Analysis and qualification of change requests.
• Validation of risks, dependencies and impacts.
• Verification of rollback plans.
• Organization and facilitation of validation processes.
• Coordination of technical teams during production launches.
• Communication with stakeholders.
• Post-deployment incident tracking.
• Production of reports and performance indicators.

Desired Candidate Profile

Qualifications

• Proven experience in IT or Network Change Management.

Appreciated strengths

• Good understanding of network infrastructure and security.
• Mastery of ITIL processes and good IT governance practices.
• Experience in high availability critical environments.
• Ability to coordinate multidisciplinary technical teams.
• Strong culture of risk management and quality of service.
• Excellent communication and organizational skills.
• Analytical mindset, anticipation and prioritization skills.
• ITIL certification.
• Experience in retail, logistics or large multi-site group environments.
• Knowledge of SD-WAN environments, network security and critical infrastructure.