Job Description
Roles & Responsibilities
Within the Customer Services Department, in the Front Office team, you will provide operational telephone support to our partners and direct clients. Your main responsibilities will include: Receiving and handling customer requests by phone, in writing, and via the ticketing interface; Qualifying, tracking, and following up on tickets; Handling VGA, ADSL, and mobile incidents; Actively participating in the improvement of services offered to clients in close collaboration with all departments within the Customer Services Department.
Desired Candidate Profile
With a Bachelor's degree (or equivalent), you have initial successful experience as a front office operator or customer service representative in the telecommunications sector, either in a call center or support role. Required skills: Customer service oriented; comfortable using the telephone and new technologies; excellent written and verbal communication skills; good level of English (a second language is a plus). Desired qualities: Excellent communication skills; meticulousness; team spirit; dynamism.