Job Description
Roles & Responsibilities
Sofitel Tamuda Bay Beach & Spa is looking to strengthen its commercial teams by recruiting a passionate and performance-oriented Reservation Manager, capable of optimizing the establishment's occupancy while ensuring a fluid and personalized customer experience from the first contact.
Main Missions:
You are responsible for the management and performance of the Reservation department:
- Supervise and coordinate all hotel reservation activities
- Ensure the quality of client request handling and adherence to Sofitel standards
- Optimize occupancy rates and contribute to maximizing establishment revenue
- Monitor availability, allotments, and various distribution channels
- Analyze forecasts, reservation trends, and performance indicators
- Coach, support, and develop the skills of the Reservation team
- Ensure the application of procedures and the reliability of data in reservation systems
Desired Candidate Profile
- Proven experience in reservations, revenue management, or high-end hospitality
- Excellent organizational skills and sense of priorities
- Strong customer focus and excellent interpersonal skills
- Proficiency in Opera PMS system and hotel distribution tools
- Good command of IT tools and reservation software
- Analytical mind and results-oriented
- Ability to work in a demanding and dynamic environment
- Proficiency in French and English