Job description

Company culture :

Saham Bank is driven by a predominantly cooperative culture, where people, trust and teamwork are central to daily operations. Proximity management encourages support, accountability and long-term collaboration across teams. This human-centered approach is reinforced by a strong organizational foundation, ensuring process efficiency, compliance and operational reliability. A controlled performance mindset and a moderate openness to innovation further support the bank’s balanced and sustainable development.

Within our branch network, you will be the first point of contact for our clients and will play an essential role in their satisfaction and loyalty.

Welcome and assist our clients

• Offer a warm, professional, and personalized welcome.
• Understand customer needs and direct them to appropriate solutions.
• Ensure a smooth and quality customer experience at every interaction.

Support digital transformation

• Raise awareness and assist clients in using the bank's digital services.
• Promote innovative solutions and new digital journeys.
• Actively participate in the adoption of digital tools in the branch.

Perform daily banking operations

• Carry out daily operations in compliance with procedures and quality requirements.
• Respond effectively to common customer requests.
• Ensure the compliance and security of operations performed.

Contribute to commercial development

• Identify commercial opportunities during interactions with clients.
• Detect needs in savings, financing, insurance, or banking services.
• Actively participate in achieving the branch's objectives.
   

Beyond the diploma, we are primarily looking for people who are passionate about customer relations and driven by the desire to make a difference.

You are probably the candidate we are looking for if:

• You have excellent interpersonal and communication skills.
• You enjoy advising, supporting, and building trusting relationships.
• You are focused on customer satisfaction and results.
• You are comfortable with digital tools and new technologies.
• You appreciate dynamic environments where every day is different.

Your profile:

• Bachelor's degree (Bac+3) or higher in Commerce, Management, Banking, Finance, Marketing, Economics, Customer Relations, or equivalent.
• Recent graduates with high potential or candidates with initial experience.
• Excellent presentation and oral expression skills.
• Service-oriented, rigorous, team spirit, and proactive.

What we offer you:

• A stimulating professional experience within a major player in the financial sector.
• A stimulating and supportive work environment.
• Real opportunities for career advancement and professional development.
• The opportunity to participate in the transformation of the Moroccan banking sector.
• Support from committed teams who value collective performance and innovation.

Ready to give your career a new boost?
Join Saham Bank and become a key player in an ambitious transformation dedicated to an ever more innovative and personalized customer experience.