Job description

Company culture :

CAC (Centrale Automobile Chérifienne) is characterized by a strong collaborative culture, placing people, trust and teamwork at the core of its organization. A close management approach supports guidance, empowerment and long-term working relationships within committed teams. This dynamic is complemented by a competitive dimension, focused on performance, ambition and customer satisfaction. It is also supported by a structured organizational culture, ensuring rigor, efficiency and process reliability, while a more moderate innovative component fosters adaptability and continuous improvement.

Your tasks:

• Monitor and ensure the implementation of various action plans defined by After-Sales Management.
• Ensure the application of various after-sales standards as defined by the represented brand(s).
• Deploy programs or actions aimed at increasing revenue from service and spare parts.
• Implement and set up customer satisfaction and loyalty programs.
• Establish processes aimed at ensuring service quality and reducing workshop returns in accordance with the directives of the represented brand(s).
• Implement the annual training plan for after-sales staff as defined by the Training Department.
• Recruit, onboard, and integrate new employees.
• Strengthen team spirit and employee motivation.
• Regularly inform employees about company directions and qualitative and quantitative performance indicators.
• Train and transfer knowledge during weekly quality briefings.
• Plan staffing while respecting budgets and after consulting Management.
• Ensure optimal use of available resources (human and material).
• Adhere to directives regarding warranties and commercial gestures.
• Comply with environmental constraints and legal directives (workplace accidents, labor regulations, environmental protection).
• Monitor and analyze the after-sales performance indicators of the service center.
• Hold monthly meetings with After-Sales Management, presenting the past month's results and objectives for the next month.
• Daily supervision of customer reception operations.
• Daily supervision of vehicle maintenance and repair operations.
• Handle and follow up on customer complaints.
• Monitor the quality of advice, workshop services, vehicle return process, work quality, and SAV communication and information.

As an engineer (preferably in mechanics or electromechanics), you have a minimum of 5 years of experience in the automotive sector, including 3 years as an After-Sales Manager.