Job description

Fes Marriott Hotel Jnan Palace is entering a defining chapter in its evolution.
As one of the city's most recognized hospitality landmarks, the hotel is embarking on a multi-year transformation designed to elevate the guest experience, strengthen its market positioning, and unlock the full potential of the asset. Through a significant renovation and repositioning journey, the property is poised to redefine its place within the premium hospitality landscape of Morocco's cultural capital.
We are seeking an exceptional General Manager to lead this transformation. This role requires a strategic and commercially astute leader who can successfully balance operational excellence, renovation management, stakeholder engagement, and long-term brand positioning while maintaining strong business performance throughout the transition.
The successful candidate will bring a strong luxury or upscale hospitality background, a passion for creating memorable guest experiences, and the ability to inspire teams through periods of change. They will possess a refined eye for detail, a deep appreciation for design and storytelling, and the capability to translate a renovation vision into a compelling hospitality experience that resonates with both international travelers and the local community.
Working closely with ownership, the future General Manager will play a critical role in shaping the hotel's next era - driving innovation, enhancing the property's competitive position, and ensuring the hotel emerges from its transformation as a flagship destination within the Moroccan hospitality market.
What You Will Do
Strategic & Commercial Leadership
Define and execute a clear business strategy to maximise revenue, profitability, and market share within a highly competitive corporate market
Leverage Marriott’s global demand engines while identifying new opportunities across corporate, institutional, and international segments
Drive performance across all revenue streams, with a strong focus on RevPAR, rate strategy, and market penetration
Translate broader brand strategy into a locally relevant and commercially effective plan
Operational Excellence
Lead all aspects of hotel operations, ensuring consistent delivery of Marriott brand standards
Build a culture of accountability and performance across the Executive Committee
Drive continuous improvement across guest satisfaction, service delivery, and operational efficiency
People & Culture
Build and lead a high-performing leadership team, fostering engagement, development, and succession
Champion a strong service culture aligned with Marriott’s values and leadership principles
Create an environment where associates are empowered, recognised, and motivated to perform
Owner & Stakeholder Management
Act as the primary interface with ownership, building trust through transparency, performance, and delivery
Balance owner expectations with brand standards to drive sustainable, long-term value
Present clear, data-driven insights on business performance and strategic direction
Market Presence & Brand Representation
Establish a strong presence within the Luxembourg market, building relationships with key corporate clients, institutions, and partners
Represent the property and brand at a local and international level
Drive visibility, reputation, and positioning within a competitive landscape
Who We’re Looking For
You are an 
experienced and commercially driven hotel leader
with the ability to operate effectively in an international, stakeholder-rich environment.
Experience & Background
Proven General Manager or Hotel Manager experience within full-service or upscale hospitality
Strong commercial acumen, with a track record of driving revenue growth and profitability
Experience operating in corporate-driven markets and managing diverse customer segments
Demonstrated ability to lead large, multi-functional teams
Education
Degree in Hospitality, Business, or a related field preferred
Leadership & Personal Attributes
Strategic thinker with strong execution capability
Highly credible communicator, able to influence senior stakeholders
Results-driven with a strong focus on accountability and performance
Passionate about people leadership and developing high-performing teams
Agile and adaptable in a dynamic, international environment
Why Join Us
This is an opportunity to lead a strategically important property within a dynamic and globally connected city, offering exposure to a diverse and high-value customer base.
At Marriott International, we are committed to developing our leaders and providing the platform to grow, innovate, and make a meaningful impact.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.