Job description

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

Job description:
Under the responsibility of the Operations Department, the Fleet and Transport Manager handles customer requests and ensures that anticipated and appropriate responses are provided to their needs.
Main tasks:
• Welcome and guide customers and drivers in taking possession of the replacement vehicle
and provide necessary technical assistance;• Maintain commercial relations with customers and drivers for the service;• Assist customers or users in their procedures in case of breakdown, accident, or
vehicle theft;• Process customer requests as quickly as possible;• Track reservation files (opening, fleet follow-up, and closing)
• Constantly improve service quality in terms of speed and efficiency;• Process customer requests, listen to and understand the problem
raised, follow up on these requests, and ensure their proper resolution;• Enter and qualitatively process customer data on various tools (CRM Salesforce,
...)• Assist customers in their dealings with repair networks; 

Profile sought:
Bachelor's degree (BAC+3) or Master's degree (BAC+5) in Management, Logistics, or Commerce.
Successful experience in customer relations, ideally in the automotive sector or
in a call center.Required skills:
• Have a professional customer-oriented attitude (focused on the permanent search for
quality and customer satisfaction)
• Organizational and coordination skills
• Good writing skills
• Listening, reporting, and communication skills
• Demonstrate clarity and conviction to convey ideas to other
colleagues
• Ability to anticipate issues and quickly solve
customer problems
• Be sufficiently directive and responsive with customers
• Concern for profitability and cost optimization
• Rigor in tracking replacement vehicle files
• Ability to adapt to customer profile (ability to handle complex calls, to
defuse conflict in case of customer complaint).