Job description

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

Main tasks:

• Provide first-level technical support to users.
• Receive, qualify, and process requests and incidents via phone, email, or ticketing tool.
• Diagnose and resolve hardware and software incidents.
• Follow up on tickets until they are resolved and inform users of progress.
• Write and update technical documentation and procedures.
• Ensure quality service while respecting deadlines and service level agreements (SLAs).

• Bac+2 (2-year post-secondary degree) in IT or equivalent.
• Good knowledge of Windows environments, Microsoft 365, and support tools.
• Basic knowledge of networks (TCP/IP, DNS, DHCP).
• Experience in a call center is a plus.
• Good command of French, both spoken and written.
• Customer service orientation, listening skills, rigor, and team spirit.
• Immediate availability.