Job Description

Roles & Responsibilities

PRIMARY OBJECTIVE:

The Spa Receptionist ensures an excellent welcome to clients, organizes the link for treatment bookings between clients and spa therapists.

PRIMARY FUNCTIONS:

• She will be constantly concerned with the quality of her work and customer satisfaction.

• Assisting clients with their needs and expectations

• She must have a smile, be friendly.

• Impeccable attire and makeup

• She will have a keen sense of hygiene and safety.

• Ensuring the proper upkeep and atmosphere of the institute's reception area:

• Cleanliness

• The scents

• Background music

• Marketing the services provided at the Spa

• Mastering the different benefits

• Ensure the proper implementation of cabin schedules

• Ensure compliance with hygiene rules

• Report any anomalies, malfunctions or remarks to the manager and/or assistant in the logbook (handover register).

• manage the booking schedule for the different services

• Ensure that all services are invoiced (no exceptions are permitted).

• Ensure that the evening closing is correct and properly recorded on the system.

• To ensure product collection in the absence of the responsible assistant.

• ensuring the proper management of skincare products:

• use collection and transfer vouchers for any product from the conomat.

• Please respect the collection times on Monday and Friday.

SECONDARY MISSIONS:

• Adhere to Four Seasons Standards

• Respect hygiene and safety standards

• Participate in departmental meetings

• To demonstrate a high level of ethics, integrity and professionalism in all situations

• Working in harmony with colleagues and superiors