Job description

Company culture :

Coface is characterized by a predominantly collaborative culture, placing people, trust and quality professional relationships at the core of its operations. A close management approach encourages guidance, empowerment and skills development within a supportive environment. This culture is strongly complemented by a competitive dimension, focused on performance, results and customer orientation. It is also supported by a structured organizational foundation ensuring rigor and reliability, while a more moderate innovation component contributes to adaptability and continuous improvement.

The Debt Collection Account Manager's mission is to develop the third-party debt collection business by prospecting new clients, developing strategic partnerships, and assisting companies in optimizing their accounts receivable management.

They are responsible for acquiring new collection mandates, managing commercial relationships, and promoting all client risk management services.

Commercial Development

• Prospect and win new SME, ETI, and large enterprise clients.
• Identify companies' needs in terms of amicable and legal debt collection.
• Develop a portfolio of active clients throughout Morocco.
• Develop and implement a commercial action plan dedicated to the Third Party Collection activity.
• Maintain active market and competitor monitoring.

Client Relationship Management

• Present collection services and associated solutions.
• Understand client issues and propose suitable solutions.
• Build lasting relationships with financial departments, credit management, general management, and collection managers.
• Ensure follow-up and customer loyalty.

Commercial Opportunity Management

• Prepare commercial proposals and tenders.
• Negotiate contractual and pricing terms.
• Coordinate with operational teams to ensure optimal handling of cases.
• Oversee contracts until signature and implementation.

Internal Coordination

• Work closely with collection, legal, and operations teams.
• Ensure efficient transfer of new cases to the relevant teams.
• Participate in the continuous improvement of commercial processes.

Reporting and Monitoring

• Update the CRM and ensure the quality of commercial data.
• Produce regular reports on commercial activity.
• Monitor the achievement of individual and collective objectives.

Education

• Bachelor's degree (Bac+4/5) in Business, Finance, Management, Business Law, or equivalent.

Experience

• Minimum 3 to 5 years of experience in B2B business development.
• Experience in debt collection, credit insurance, factoring, banking, financial services, or business services is highly desirable.
• Good knowledge of the Moroccan economic landscape.

Technical Skills

• Proficiency in prospecting and negotiation techniques.
• Good understanding of the Order-to-Cash cycle and accounts receivable management.
• Knowledge of amicable and legal collection procedures.
• Ability to analyze complex needs and build tailored service offers.
• Proficiency in CRM tools and Microsoft Office Suite.