Job description

Ce que nos collaborateurs aiment le plus chez nous ❤ : Pour consulter leurs avis certifiés

Sofrecom Maroc stands out for its strongly collaborative culture, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a notable innovation dimension, encouraging initiative, agility and experimentation. Structured processes ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role.

Your mission will be to manage fiber orders across the entire metropolitan area and overseas territories!

By acting on the production chain, by taking charge of:
IT issues within your scope of activity
Multichannel requests within your responsibility
• You ensure proactive handling of customer orders through real-time management of customer and IT blocking issues.
• You contribute to a positive customer experience by respecting production deadlines.
• You inform customers of any changes in delivery conditions.
• You actively participate in improving internal and cross-functional processes to offer our customers a quality experience and a different relationship.