Choosing Capgemini means choosing a company where you can shape your career according to your aspirations. With the support and inspiration of a community of experts worldwide, you can rewrite your future. Join us to redefine the limits of what is possible, help unlock the value of technology for the largest organizations, and participate in building a more sustainable and inclusive world.

About the position

As part of the development of our ServiceNow projects, we are looking for a certified ServiceNow Developer (CSA) to strengthen our teams and work on high-value-added projects within complex and evolving environments.

Your mission

• Participate in the development and configuration of ServiceNow solutions.
• Gather and analyze users' functional needs.
• Carry out developments, configurations, and tests of functionalities.
• Ensure the corrective and evolutive maintenance of the platform.
• Participate in the integration of ServiceNow with other IS tools.
• Assist users and contribute to incident resolution.
• Write technical and functional documentation.
• Collaborate with project teams in an Agile environment.

Your profile

• Graduate of a Bac+5 in IT or equivalent.
• Minimum 2 years of experience in development and/or consulting on the ServiceNow platform.
• Solid experience in the design, development, and customization of ServiceNow solutions.
• CSA (Certified System Administrator) certification required.
• Functional and technical expertise on at least one ServiceNow module (ITSM, ITOM, HRSD, CSM, SPM, etc.).
• Good command of IT processes, ITIL best practices, and IT service management.
• Experience with Agile methodologies (Scrum) and/or V-Cycle.
• Ability to analyze business needs, propose appropriate solutions, and ensure their implementation.
• Excellent communication, analytical, synthesis, and client relationship skills.
• Proficiency in French and English, both written and oral.

A few reasons to join us

• Quality of work life: Possibility of teleworking in Morocco as well as internationally and autonomy in organizing your daily life, hybrid missions according to your preferences.
• Continuous learning: access to dedicated training and certifications for your technology, personalized support, and a structured integration path.
• Varied and high-impact projects: work with major clients in diversified sectors with stimulating business and technological challenges.
• Expertise ecosystem: benefit from personalized technical support and active integration into our business communities.

Our commitments and priorities

The Capgemini Group promotes an inclusive culture in a multicultural and disability-friendly environment. By joining us, you become part of a collective that values diversity, develops the potential of its talents, engages in solidarity initiatives with its partners, and mobilizes to reduce its environmental impact on all its sites and with its clients.

Capgemini is a global, responsible, and multicultural leader, bringing together nearly 300,000 people in over 50 countries. With 55 years of experience, we are a strategic partner for companies in transforming their activities by leveraging the full power of technology and innovation in constantly evolving fields such as cloud, data, Artificial Intelligence, connectivity, software, digital engineering, or platforms.

Desired Candidate Profile

• Graduate of a Bac+5 in IT or equivalent.
• Minimum 2 years of experience in development and/or consulting on the ServiceNow platform.
• Solid experience in the design, development, and customization of ServiceNow solutions.
• CSA (Certified System Administrator) certification required.
• Functional and technical expertise on at least one ServiceNow module (ITSM, ITOM, HRSD, CSM, SPM, etc.).
• Good command of IT processes, ITIL best practices, and IT service management.
• Experience with Agile methodologies (Scrum) and/or V-Cycle.
• Ability to analyze business needs, propose appropriate solutions, and ensure their implementation.
• Excellent communication, analytical, synthesis, and client relationship skills.
• Proficiency in French and English, both written and oral.