Supporting the RM Director in her missions and projects; providing interim coverage in the RM Director's absence; managing reservations by phone, fax, or internet, as well as all related operations; handling client requests (strategic accounts, VIP clients, and Top VIPs) and fostering loyalty among Sunshine clients after complaints: contacting them for reservations and overseeing their customer experience, personalizing and anticipating their needs; actively participating in sales presentations, site visits, and client meetings; developing pricing, distribution contracts, and direct sales; increasing the visibility of the two hotels and points of sale in key markets with online distributors; measuring performance across different sites in terms of new exposure, double exposure, updates, and promotion; studying, examining, and analyzing the competitive environment, market trends, and customer needs and feedback to demonstrate initiative and... Adapt judiciously on a strategic level. Prepare, utilize, and compile data for daily, weekly, and monthly reports, annual objectives, the sales and marketing budget, forecasts, and other reports, in accordance with instructions and needs. Develop marketing actions and evaluate the effectiveness of existing programs and strategies. Ensure compliance with the Sofitel brand's pricing policy and strategy. Manage and direct advertising, public relations, and promotional activities with the RM Director. Ensure customer satisfaction while remaining competitive in the market and financially efficient. Evaluate evolving customer needs, customer composition, and portfolio developments to propose necessary operational changes as needed. Communicate effectively with other departments and interact with team members to guarantee the expected quality of service to the customer. Management of PMS, Tars and extranet of distributors and booking centers. Track and control reservations: Rate check, upgrades, cancellations, no-shows. Analyze occupancy rate, average price and RevPAR. Optimize occupancy rate and average price per room. Establish a pricing and sales strategy in collaboration with the General Manager and the Sales Director.Develop budget forecasts in collaboration with the Sales Director and with approval from the General Manager. Analyze and monitor the hotel's KPIs to identify opportunities to increase revenue from rooms and other operational departments. Be responsible for the proper functioning of all systems and tools for managing room and other service revenue. Coordinate with the sales team to determine attractive and engaging pricing offers. Prospect virtual distributor sites. Provide strategic and tactical support to the F&B department, which includes restaurants, bars, and banquets. Participate in the recruitment of ALL clients and directly monitor the recruitment of their team. Contribute to the customer preference database. Participate in the strategy adopted by the Accor Group and the owner. Contribute to improving the hotel's RPS score. Respond to and manage customer complaints. Respect Accor Group's internal standards and procedures. from the owner S directly ensure customer satisfaction

Desired Candidate Profile

Job Description

Supporting the RM Director in her missions and projects

To provide interim coverage in the absence of the RM Director

To handle reservations by telephone, fax or internet, as well as all related operations.

Managing customer requests (Strategic Accounts, VIP and Top VIP clients) and customer loyalty after Sunshine complaints: contacting them for reservations and overseeing their customer experience, personalizing and anticipating their needs

Actively participate in sales presentations, site visits, and client meetings

Pricing development, distribution contract, direct sales

Increase the visibility of the two hotels and points of sale in key markets with online retailers.

Measure performance across different sites in terms of new exposure, double exposure, updates, and featured placement.

To study, examine and analyze the competitive environment, market trends, as well as customer needs and feedback in order to demonstrate initiative and adapt judiciously on a strategic level.

Prepare, process, and compile data for daily, weekly, and monthly reports, annual objectives, sales and marketing budgets, forecasts, and other reports as instructed and required.

Develop marketing actions and evaluate the effectiveness of existing programs and strategies

Ensure compliance with the Sofitel brand's pricing policy and strategy

To manage and direct, in conjunction with the RM Director, advertising, public relations, and promotional activities.

Ensuring customer satisfaction while remaining competitive in the market and financially sound

Assess the evolution of customer needs, customer composition, and the business portfolio in order to propose the necessary operational changes where appropriate.

Communicate effectively with other departments and interact with team members to ensure the client receives the expected quality of service.

Management of the PMS, Tars and extranet for distributors and reservation centers

Tracking and managing reservations: Rate checks, upgrades, cancellations, no-shows

Analyze occupancy rates, average room rates, and RevPAR; optimize occupancy rates and average room rates.

Establish a pricing and sales strategy in collaboration with the General Manager and the Sales Director, and develop budget forecasts in collaboration with the Sales Director and subject to approval by the General Manager.

Analyze and monitor hotel KPIs to identify opportunities to increase revenue from rooms and other operational departments.

to be responsible for the proper functioning of all systems and tools for managing room revenue and other services