Job description

Job :

Join a dynamic company in the Transport / Courier / Logistics sector in Casablanca as a Debt Collection Agent. This is a unique opportunity to use your expertise in a fast-growing environment.

The main goal of this role is to ensure the follow-up and collection of debts from customers. You will actively contribute to accounts receivable management and the optimization of the company's cash flow.

Your main tasks will include:

• Contacting customers by phone, email, or mail for overdue payments.
• Analyzing customer accounts to identify non-payments and potential disputes.
• Setting up personalized payment plans in line with company policy.
• Processing received payments and updating customer accounts.
• Negotiating with debtor customers to find settlement solutions.
• Preparing legal files in case of persistent non-payment.
• Establishing regular reports on the status of receivables and collection actions taken.

To excel in this role, a Bachelor's degree (Bac +3) is required, ideally in fields such as Management, Accounting, or Finance.

Professional experience of 3 to 5 years in similar roles, preferably in debt collection or financial management, is necessary to fully succeed.

• Excellent communication and negotiation skills.
• Analytical and problem-solving abilities.
• Rigor, organization, and methodical approach in case follow-up.
• Proficiency in computer tools, including accounting software and office suites.
• Customer service orientation and ability to handle delicate situations with diplomacy.
• Autonomy and proactivity in managing daily tasks.

If you see yourself in this profile and this opportunity sparks your interest, don't wait and apply quickly!