Job description

Technical Support Engineer

Location: Casablanca, Morocco (with travel across the Middle East & Africa region)
Reporting to: Technical Support Manager, MEA

Join Us in Driving Customer Success Across MEA

We're looking for a customer-focused and technically skilled Technical Support Engineer to join our Middle East & Africa Technical Support team. In this role, you'll play a critical part in delivering exceptional post-sales support across our hardware and software solutions portfolio, helping customers and channel partners maximize the value of their investments.

If you enjoy solving complex technical challenges, building strong relationships, and working in a collaborative international environment, we'd love to hear from you.

What You'll Do

As a Technical Support Engineer, you will:

• Provide remote and on-site technical support to channel partners and end customers across the MEA region.
• Take ownership of technical issues from initial report through to successful resolution.
• Collaborate closely with commercial, engineering, and operational teams to deliver outstanding customer outcomes.
• Manage and track support cases through the ticketing system, ensuring timely updates and resolution.
• Monitor service performance against agreed SLAs and contribute to continuous improvement initiatives.
• Investigate, troubleshoot, and resolve hardware, software, networking, and integration-related challenges.
• Escalate unresolved issues appropriately and work with internal teams to drive resolution.
• Deliver technical training sessions for customers, partners, and internal stakeholders.
• Support product launches and deployments by working with cross-functional teams.
• Analyse trends and recurring issues, providing valuable feedback to Engineering and Product teams.

We're interested in people who bring a combination of technical expertise, curiosity, and a passion for customer service.

You may be a great fit if you have:

• 3-5 years of experience in a technical support, field service, or similar customer-facing technical role.
• Knowledge of networking concepts, system integrations, and communication protocols.
• An understanding of data flows and how systems interact within complex environments.
• Experience working with electronic and mechanical equipment or technologies.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
• The ability to interpret data, identify trends, and communicate findings effectively.
• Excellent written and verbal communication skills in English and French.
• A collaborative mindset and the ability to build strong relationships with customers, partners, and colleagues.

What Success Looks Like

You'll be contributing to:

• Consistent achievement of service level targets.
• Timely resolution of customer and partner support requests.
• High remote-resolution rates and customer satisfaction.
• Effective delivery of technical training programmes.
• Continuous improvement of support processes and customer experience.

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WHO IS GILBARCO VEEDER-ROOT

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

WHO IS VONTIER
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.
With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let’s power the way the world moves!