Welcoming clients while respecting ACCOR scripts and standards. Handling check-ins for member and VIP clients. Creating the client experience. Proactively and professionally processing and following up on client complaints. Ensuring that all rooms allocated to VIPs are inspected and that amenities are in place before check-in. Personalizing the service according to clients' needs. Scheduling courtesy calls to ensure the smooth running of clients' days; Provide proactive, personalized, intuitive, and transparent service when handling customer requests. Optimize revenue through upselling. Follow up on customer feedback, share it with management, and propose action plans. Participate in customer recruitment. Contribute to the customer preference database. Participate in the strategy adopted by the Accor Group and the owner. Contribute to improving the hotel's RPS score. Respond to and manage customer complaints. Respect the internal standards and procedures of the Accor Group and the owner. Directly ensure customer satisfaction.

Desired Candidate Profile

Degree in hotel management or hospitality; strong oral and written communication skills; active listening and empathy; organizational skills; curiosity