The customer service representative in technical support has the primary mission of collecting and then processing remotely the requests of users experiencing difficulties with the use of computer hardware. Reporting to the team leader, their mission consists of: Solving technical exploitation and maintenance problems by processing questions and providing technical solutions according to quality and deadline imperatives. Before taking up the mission, complete training is provided to prepare them for the responsibilities entrusted to them.
Desired Candidate Profile
Perfect command of the French language, with good oral and written fluency. Listening and orientation skills. Good diagnostic and analysis capabilities. Successful training related to the requested technical competence.