The customer support agent in technical assistance has the main mission to collect and then process remotely the requests of users experiencing difficulties with the use of IT equipment. Reporting to the team leader, his mission consists of: Solving technical operational and maintenance problems by processing questions and providing technical solutions according to quality and deadline imperatives. Before taking on the mission, complete training is provided to prepare them for the responsibilities that will be entrusted to them.
Desired Candidate Profile
Perfect command of the French language, with good oral and written fluency. Good listening and orientation skills. Good diagnostic and analytical capacity. Successful training related to the requested technical skill. Experience in technical assistance is desirable.