Job Description
Roles & Responsibilities
Your mission as a Customer Service Advisor:
Your main role will be to be our clients' privileged point of contact. Your missions will be to:
- Support prospects and clients in resolving problems or providing information.
- Actively contribute to promoting our brand image and developing customer satisfaction.
- Effectively manage complaints.
- Be an ambassador for customer satisfaction!
By what means?
Incoming calls, emails, letters, and potentially interactions via social networks. No telephone prospecting!
What we offer you:
At Concentrix, we prioritize the recognition of our talents. Here are the unique benefits we offer to acknowledge your contribution:
- Remuneration and benefits:
- Language bonus for multilingual profiles
- Performance bonuses
- Regularity bonus starting from 12 months
- Special Eid al-Adha bonus
- Flexible hours with the possibility of remote work after integration
- Free access to the gym
- Transport provided
- Social benefits:
- Advantageous health insurance + CNSS/AMO
- Complementary retirement after one year
- Optimal working conditions:
- Initial and ongoing training.
- A work environment that values quality of life at work.
- Opportunities for professional development.
The profile we are looking for:
We are looking for talents who possess:
- Perfect command of French, both written and spoken.
- Excellent communication skills, organized, autonomous, and a positive attitude.
- Proficiency in digital tools and a natural curiosity for adopting new technologies.
Our recruitment process:
- Telephone pre-qualification: an initial discussion with a member of the recruitment team to validate the job requirements.
Desired Candidate Profile
- Perfect command of French, both written and spoken.
- Excellent communication skills, organized, autonomous, and a positive attitude.
- Proficiency in digital tools and a natural curiosity for adopting new technologies.