We currently have an opportunity for an Assistant Director of Rooms, to join our Four Seasons Hotel Rabat Kasr Al Bahr team in Morocco!

Reporting into our Hotel Manager, the Assistant Director of Rooms is responsible for overseeing and directing the daily operations of the Front Desk, Guest Services, Concierge, Guest Experience, and Housekeeping departments. In the absence of the Division Head, you will act as the senior leader for all Rooms Division operations, ensuring exceptional service delivery and operational excellence. This role requires a passionate and dynamic leader who is committed to developing talent, driving performance, and delivering world-class guest experiences.

Leadership & Team Development

• Lead, inspire, and develop the Rooms Division team to deliver exceptional guest experiences.
• Foster a positive and engaging workplace culture that encourages collaboration, growth, and continuous learning.
• Coach and mentor team members, supporting their professional development and career progression.
• Champion Four Seasons values, standards, and service culture.

Operations Excellence

• Ensure the highest levels of service quality across Front Desk, Concierge, Guest Services, Guest Experience, and Housekeeping.
• Drive operational excellence while identifying opportunities to enhance guest satisfaction and operational efficiency.
• Collaborate with cross-functional teams to deliver seamless and personalized guest experiences.
• Lead quality initiatives and strategies to achieve monthly service and performance targets.

Financial & Business Performance

• Monitor departmental performance and identify opportunities to maximize revenue and operational results.
• Manage departmental financial performance by controlling costs and productivity while maintaining exceptional service standards.
• Support strategic planning and operational decision-making to improve overall business outcomes.

Compliance, Safety & Standards

• Ensure compliance with Four Seasons policies, procedures, and standards of conduct.
• Comply with all local legislation and regulatory requirements.
• Maintain a safe working environment in accordance with Health & Safety regulations and company guidelines.
• Ensure accidents, incidents, and maintenance issues are reported and addressed according to hotel procedures.
• Provide executive weekend duty coverage in coordination with the Director of Food & Beverage.

Guest Experience

• Deliver friendly, professional, and personalized service that consistently exceeds guest expectations.
• Promote a culture of excellence where every guest interaction reflects the Four Seasons commitment to luxury hospitality.
• Build strong relationships across departments by living and promoting the Golden Rule.

Desired Candidate Profile

• The ideal candidate is a passionate hospitality professional who thrives in a fast-paced luxury environment and inspires others to perform at their best.
• Proven leadership experience within Rooms Division operations in a luxury hospitality environment.
• Strong interpersonal and relationship-building skills with the ability to influence, motivate, and engage stakeholders.
• Guest-focused with an unwavering commitment to service excellence.
• Excellent communication and presentation skills.
• Strong business, commercial, and financial acumen.
• Detail-oriented, proactive, and solutions-driven.
• Passionate about talent development and fostering a culture of continuous improvement.
• Ability to lead multiple teams while maintaining high standards of quality and efficiency.